FAQ

Frequently Asked

Questions

We offer an extensive range of technically advanced products, However, we make them as easy to use as possible.

We offer full after sales support to all of our customers, but before we get that far - Here is our FAQ.

Alarm Systems

What alarms do we install?

We mainly install Pyronix and Ajax systems due to their versatility and reliability. Depending on our customers needs, we will make suggestions and recommendations.

Are they internet connected, or "smart"?

Yes! We set this up and give you a demonstration upon completion too.

Can your alarms sense shock on doors, windows and walls?

Yes! We offer a full range of shock, tilt and vibration sensors to deter thieves before they even get access to your property.

Are wireless alarms really any good these days? cant they be hacked?

The Ajax systems we install offer multiple anti masking, anti hijacking and anti jamming features. They are Grade 2 alarms which means they are more resilliant against attacks from knowledgeable theives.

How long do batteries last in wireless Ajax systems?

We havent had to replace one as yet! Although they are advertised as lasting between 5-10 years depending on use. However, when they start getting low, you will recieve a notification to your mobile device.

Repair

What can you repair?

We have years of experience in everything electrical! From table lamps to industrial machinery, We will get it working again.

Do you provide warranty your repairs?

Of course! We offer a full 1 year warranty on all workmanship and parts unless specified in your quotation.

Industrial Control

What machinery do you work on?

We have worked on everything from Hydraulic presses to lifting machinery.

I can just call the OEM manufacturer, why should i choose you?

As we are a small business, you get a personalised service, and will speak to one of us from start of the project to the finish. You wont get that from large companies!

Are you trained to work on my machine?

We have full training to cover all wiring, controls and safety controls. Even if there is something we cannot do, we will point you in the right direction.

Smart Home

How do you make a light "Smart"?

It depends on what you want it to do exactly! but any light can be made smart, by either fitting a device in the light itself, or even just replacing a switch.

Can anything be made smart? Such as my electric shower?

Of course! We have converted many showers, Lights, Ponds, Garden lights, Garage doors, and blinds!

Why do i need smart in my house? i can just press a switch!

There are many reasons people want smart controls in their home. Some of these reasons are Smart schedulling, Alexa or Google home control, Remote app control, Movement sensor control, Sunrise/Sunset routines and much more!

Do i need a Hub?

Not necessarily. Some of our smart home products work standalone and connect to WiFi. They connect to the internet, and thus, your mobile app, alexa and so on.

This all looks complicated, im not very tech savvy!

Thats ok, we set everything up for you, and if you have any questions, we are only a phone call away, and can offer remote assistance!

CCTV

What is "Colorvu"?

Colorvu is a new technology that allows our cameras to remain in full colour even in the dead of night. This tecnology requires the cameras to turn on a small "supplement light" that illuminates the area just enough to give a top quality colour image.

What is "Acusense"?

Acusense is a smart feature of our cameras. This ensures you only get a notification to your device if someone is actually there, not just a cat or a waving bush like the old systems used to do! We can configure Intrusion detection areas, Line cross detection areas and more.

Do i need to pay a subscription like Ring and other camera manufacturers?

No! We offer lifetime remote access to all of our CCTV and alarm systems. The only thing we charge a subscription for is remote maintenance after 3 months, but this is only charged if you require the system changing or modifying.

Do your cameras only record motion?

No, they record 24/7, but there is a marker on the footage if movement is detected. This works by recording to a local hard drive and when this is full, the system re-writes over the oldest videos, so you always have a full hard drive of footage.

Where is the best place to fit our new Recorder?

We always recommend in a loft space, or locked cabinet. Unfortunately if you do experience a burglary, the recorder is often on the first items to go missing! We are also able to install a SD card in each camera as a backup to the recorder, if required.

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